Question 1

Can I get a refund?

Accepted Answer

All sales are final. No refunds are issued under any circumstances.

Question 2

Can I change my ticket date or time?

Accepted Answer

Date and time modifications can be managed through our online ticketing portal based on availability.

Question 3

Should I buy tickets in advance?

Accepted Answer

Yes. Tickets are sold online for timed entry slots. Buying online in advance secures your entry time and bypasses box office purchase lines.

Question 4

Is there a Fast Pass option?

Accepted Answer

Yes. Fast Pass and VIP Skip-the-Line upgrades are available online and at the box office.

Question 5

Are group discounts available?

Accepted Answer

Group discounts are available for parties of 15 or more when booked online in advance.

Question 6

Is the attraction open if it rains?

Accepted Answer

Yes. All attractions are indoors, and queue lines are fully tented — weather never cancels.

Question 7

How long does the experience take?

Accepted Answer

Walking through all the attractions typically takes 35 to 50 minutes depending on your pace.

Question 8

Is food and parking available on site?

Accepted Answer

Yes. Free well-lit parking is provided. Concessions and Poor Boys Restaurant & Pub are located on site.

Question 9

Do the actors touch guests?

Accepted Answer

Actors do not intentionally touch guests. Due to low lighting and sudden scares, unintentional contact with sets or costumes may occur.

Question 10

Are costumes or masks allowed?

Accepted Answer

Costumes, masks, and face paint are prohibited for guest safety and security.

Question 11

Are strobe lights and fog used?

Accepted Answer

Yes. Strobe lights, theatrical fog, dark corridors, and loud sound effects are utilized throughout.

Question 12

How old do you have to be to join the scare team?

Accepted Answer

You must be at least 16 years old. Visit our Jobs page to apply for auditions.

FREQUENTLY ASKED QUESTIONS